Shipping policy

Last updated: September 2026

At Kuzola, we work with carefully selected fulfilment and delivery partners to ship orders throughout Europe. Orders are shipped using established European courier networks. The carrier used may vary depending on destination, parcel size and fulfilment location.

Processing Times

Orders are typically processed within 1 business days. During busy periods, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email where tracking information is available.

Shipping Destinations

Kuzola currently ships to most countries within continental Europe. Shipping availability is confirmed during checkout based on your delivery address.

At this time, we unfortunately do not ship to:

Finland
Sweden
Ireland
Malta
Cyprus

Shipping Rates

Shipping rates are determined by the destination country and shipping zone.

Standard Shipping Zones

Zone 1

Shipping rate: €6.95
Free shipping on orders over €50

Zone 2

Shipping rate: €7.95
Free shipping on orders over €50

Zone 3

Shipping rate: €9.95
Free shipping on orders over €50

The applicable shipping rate will be displayed automatically at checkout based on the delivery address.

Free Shipping

We offer free standard shipping on orders of €50 or more.

The free shipping threshold is calculated after discounts have been applied.

Estimated Delivery Times

Delivery times vary by destination.

Most orders arrive within approximately 2-5 business days after dispatch, although some destinations or products may require additional transit time.

Please note that delivery times are estimates and may vary due to courier operations, customs processing (where applicable), weather conditions, or seasonal demand.

Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout.

Kuzola is not responsible for delays or additional shipping costs resulting from incorrect or incomplete address details.

Damaged or Lost Packages

If your order arrives damaged or appears to have been lost in transit, please contact us as soon as possible so we can investigate with the courier and assist in resolving the issue.