Terms of service
Last updated: September 2026
Welcome to Kuzola. By accessing our website or placing an order, you agree to be bound by these Terms of Service.
1. About Us
Kuzola is an online retailer offering wellness, home fragrance, self-care, and lifestyle products for customers across Europe.
Throughout these Terms, "we", "us", and "our" refer to Kuzola.
2. Eligibility
By using this website, you confirm that:
- You are at least 18 years old or have permission from a parent or legal guardian.
- The information you provide is accurate and complete.
- You will not use the website for any unlawful purpose.
3. Products
We make every effort to display our products as accurately as possible.
However:
- Product colours may vary between screens.
- Packaging may occasionally differ from images shown.
- Product descriptions and specifications may be updated without notice.
4. Pricing and Payment
All prices are displayed in Euros (€).
Prices include VAT where applicable.
We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted and paid for.
Payment must be received in full before products are dispatched.
5. Order Acceptance
Submitting an order does not guarantee acceptance.
We reserve the right to refuse or cancel an order if:
- A product is unavailable.
- A pricing or listing error has occurred.
- Fraudulent activity is suspected.
- We are unable to fulfil the order.
If payment has already been taken, a full refund will be issued.
6. Shipping
We aim to dispatch and deliver orders within the estimated times shown in our Shipping Policy.
Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by couriers, customs authorities, weather events, or other circumstances beyond our reasonable control.
7. Returns and Refunds
Returns and refunds are governed by our Returns & Refunds Policy.
Consumers within the European Union may have additional statutory rights, including the right to withdraw from eligible purchases within 14 days of receipt.
Nothing in these Terms limits your legal consumer rights.
8. Product Use
Customers are responsible for using products safely and according to any instructions supplied.
Many products sold by Kuzola are intended for general wellbeing, relaxation, or home use only.
Unless explicitly stated otherwise:
- Products are not medical devices.
- Products are not intended to diagnose, treat, cure, or prevent any disease.
- Information provided on this website should not be considered medical advice.
For health concerns, always consult a qualified healthcare professional.
9. Intellectual Property
All content on this website, including:
- Text
- Images
- Logos
- Product descriptions
- Graphics
- Website design
is the property of Kuzola or its licensors and is protected by applicable intellectual property laws.
Content may not be copied, reproduced, distributed, or used without prior written permission.
10. Limitation of Liability
To the maximum extent permitted by law, Kuzola shall not be liable for any indirect, incidental, special, or consequential damages resulting from:
- Use of the website
- Use of products purchased from the website
- Delays in delivery
- Temporary website unavailability
Nothing in these Terms excludes liability where exclusion is prohibited by law.
11. Privacy
Your use of this website is also governed by our Privacy Policy.
By using our website, you consent to the collection and processing of personal information as described in that policy.
12. Changes to These Terms
We may update these Terms of Service from time to time.
The latest version will always be available on our website and will take effect immediately upon publication.
13. Governing Law
These Terms of Service are governed by the laws of the Netherlands.
Any disputes arising from these Terms shall be subject to the jurisdiction of the competent Dutch courts.
14. Contact Information
For any questions regarding these Terms of Service, please us the contact page.